Tuva

We want you to love your purchase, but if you're not 100% satisfied, you have 14 daysto request a refund. Simply contact our UK-based customer support team, and we'll guide you through our hassle-free, no-questions-asked returns process. Once we receive your item, you'll receive a full refund -no stress, no fuss.

We’re a UK-based company and to keep our prices low, we store our stock in third-party logistics - allowing us to pass on significant savings to you. However, this means we don’t offer next-day or express shipping.

For UK orders, standard shipping takes 5-7 business days after dispatch, though we always strive to deliver sooner whenever possible.

All our products include a 2-year warranty. If you experience any issues, reach out to our customer support team, and we’ll be happy to assist you.

We take great care in packaging your order to ensure it arrives safely. However, in the rare event that your item is damaged during transit, please contact our support team, and we’ll send a replacement right away -at no extra cost to you.

All our products undergo rigorous testing and areCE certified, meaning they meet European safety, health, and environmental protection requirements. They also comply with the Restriction of Hazardous Substances (RoHS) directive, ensuring they are free from harmful materials commonly found in electrical and electronic products.